Terms & Conditions
Please read these terms carefully before using DocumintQ. They govern your rights and responsibilities when using our platform.
Last updated: September 28, 2026
Summary
This summary is for convenience. It is not a substitute for reading the full terms.
1. Acceptance of these Terms
These Terms and Conditions ("Terms") govern your use of DocumintQ (the "Service"), which is operated by Acumen Technologies ("we", "us", "our").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are using DocumintQ on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation. Where an organisation has signed a separate written agreement with us, such as an Enterprise order form or a data processing agreement, that agreement takes precedence over these Terms where the two conflict.
2. The Service
DocumintQ is a cloud platform for working with documents throughout their life. It includes:
- ✓My Files — secure document storage with version history.
- ✓PDF Tools — 70+ operations, including merge, split, compress, convert, OCR, redact, compare, watermark, and signing with a certificate.
- ✓Document Automation — templates, and document generation individually or in bulk from a CSV file.
- ✓Secure Sharing & E-Signatures — password-protected, expiring links to share a document and request a signature.
- ✓Workflow Automation — automated workflows started by file uploads, schedules or webhooks or connected email accounts.
- ✓AI Assistant — ask questions of, summarise, and extract information from documents you choose.
3. Your account
Eligibility
You must be at least 18 years old and able to enter into a binding contract to create an account. By registering, you confirm that you meet this requirement and that the information you provide is accurate and kept up to date.
Account security
You are responsible for keeping your login details confidential and for all activity under your account. You can see and revoke every device signed in to your account on the Security screen. Tell us immediately at security@documintq.com if you suspect unauthorised access. We are not responsible for loss caused by unauthorised use of your account where you have not kept your credentials secure.
Teams and spaces
Each individual may hold one personal account. Organisations may create team spaces, and team creation is available on the Business and Enterprise plans. The person who creates a space is responsible for the people they invite into it and for what those people do there. Creating multiple accounts to get around plan limits is not permitted and may lead to suspension.
4. Plans, allowances and payment
Plans
DocumintQ is offered on subscription plans — currently Free/Starter, Pro, Business and Enterprise — billed monthly or yearly in Indian Rupees (INR) or local currency. Current prices and allowances are shown on the Manage Plan screen and our pricing page.
Allowances
Each plan includes monthly allowances: PDF operations (credits in PDF Tools — one used per tool run; Free includes a fixed monthly allowance, higher plans are unlimited); pooled cloud storage; e-signature envelopes; active deployed workflows; document generation actions; and AI tokens for the AI Assistant. Allowances reset at the start of each billing period. Unused allowances do not roll over.
Reaching a limit
If you reach an allowance limit, the relevant feature pauses until your allowance resets, you buy a top-up, or you upgrade. Your stored documents always remain accessible and downloadable.
Top-ups
On Pro, Business and Enterprise plans, you can buy instant top-up packs for e-signature envelopes, AI tokens and storage. Top-ups are not available on Starter. Top-ups apply to the active workspace.
Payment
Payments are processed by our PCI-DSS compliant payment partner. By providing payment details you authorise us to charge the amounts shown, and to renew your plan automatically at the end of each billing period until you cancel.
Price changes
We may change prices or allowances. We will give you at least 30 days' notice before a change affects your plan, and it will take effect from your next billing period. You can cancel before then.
Upgrades, downgrades and cancellation
Upgrades take effect immediately and are charged pro rata. Downgrades take effect at the start of your next billing period (bring your usage within lower limits before then). Cancellation stops renewal while preserving access until the paid period ends.
Refunds
Subscription fees and top-ups are non-refundable, including for partly used periods, except where applicable law requires otherwise. If you believe you have been charged in error, contact support@documintq.com within 14 days of the charge.
Taxes
Prices are shown inclusive of applicable GST where noted. You are responsible for any other taxes that apply. Where required to collect tax, it will be detailed on your invoice.
5. Acceptable use
You must not use the Service to:
- ✓Upload, store, share or process anything unlawful — including child sexual abuse material, content that promotes violence or terrorism, obscene material, or content that threatens the sovereignty, security or public order of India.
- ✓Infringe anyone's intellectual property, privacy or other rights.
- ✓Upload files containing malware, viruses, ransomware or other harmful code.
- ✓Reverse-engineer, decompile or try to extract the source code of the platform or its AI models.
- ✓Run automated or bulk activity designed to overload the Service or degrade it for others.
- ✓Scrape, crawl or harvest data from the Service without our written permission.
- ✓Impersonate any person or organisation, including DocumintQ staff, or misrepresent who sent a document or signature request.
- ✓Get around, disable or interfere with any security, access-control or usage-limit mechanism.
- ✓Send signature requests, secure links or document requests that are unsolicited, deceptive or fraudulent.
- ✓Process personal data without a lawful basis, or in breach of any data protection law that applies to you — including the Digital Personal Data Protection Act, 2023 and, where relevant, GDPR or HIPAA.
- ✓Connect an email account you do not own or are not authorised to access, or configure email-based workflows for anything other than legitimate document processing.
6. Your content and our platform
Your content
You keep full ownership of everything you upload to or create in DocumintQ ("Your Content"). You give us a limited, non-exclusive, royalty-free licence to store, copy, process and transmit Your Content only as needed to provide the Service to you — for example, to run a tool you select, generate a document, deliver a secure link, or answer a question in the AI Assistant. This licence ends when Your Content is deleted from the Service, except for copies that remain in backups for a limited period. We do not use Your Content to train AI models. You confirm that you have the rights and any consents needed to upload and share it.
Our platform
The software, design, templates, snippets, blueprints, trademarks and other materials that make up the Service belong to Acumen Technologies or its licensors and are protected by intellectual property law. You may not copy, modify, distribute or create derivative works from them, except as the Service is designed to allow.
Feedback
If you send us suggestions or feedback, we may use them without any obligation to you.
7. AI features
The AI Assistant answers questions about, summarises, and extracts information from documents you choose to index. OCR and field extraction also use automated processing.
- ✓AI outputs can contain errors. They are generated automatically and may be incomplete, out of date or wrong. Always check important results against the source document.
- ✓AI outputs are not professional advice. Do not rely on them alone for legal, financial, tax, medical or employment decisions. Never sign, approve or advise on a document you have read only as an AI summary.
- ✓The AI Assistant uses a third-party model (currently GPT-4o Mini, provided by OpenAI). Content you index is processed as described in our Privacy Policy. Do not index documents you are not permitted to share with a third-party processor.
- ✓You are responsible for how you use AI outputs.
8. E-signatures and secure sharing
Your responsibility for signatures
DocumintQ provides the tools to request and capture electronic signatures. You are responsible for deciding whether an electronic signature is legally appropriate for a particular document and jurisdiction. Under India's Information Technology Act, 2000, some documents cannot be executed electronically — including wills, trusts, powers of attorney, negotiable instruments other than cheques, and contracts for the sale or conveyance of immovable property. Other countries have their own exclusions. Take legal advice if you are unsure. We do not guarantee that a signature captured through the Service will be enforceable in every case, and we are not a party to any agreement you sign using the Service.
Secure links
When you create a secure link, you choose the recipient, the expiry, whether a password is required, and whether a signature is requested. You are responsible for sending links only to the intended recipient, choosing an appropriate expiry (including 'Never expires'), sending any password through a separate channel, and having a lawful basis for sharing with us. Recipients of your links are not bound by these Terms, but you are responsible for your use of the Service to contact them.
9. Workflows, integrations and third-party services
Workflows and external systems
If you configure a Webhook trigger or a Call API action, you are responsible for the endpoints you connect, the credentials you provide, and the data you send to or receive from those systems. We are not responsible for the availability, security or behaviour of third-party systems you connect. Automated workflows use your plan allowances in the same way as manual use — for example, an OCR step uses a credit each time it runs.
Third-party services
Some features rely on third-party services, such as our payment processor, cloud infrastructure provider and AI model provider, and Google or Microsoft if you connect an email account. Your use of any third-party service you connect is also subject to that provider's own terms.
10. Templates and generated documents
The Quick Snippets and any template, blueprint or sample content we provide are starting points, not legal or professional advice. A contract snippet is not a contract suited to your situation. Review and adapt any template before using it, and take professional advice where appropriate.
You are responsible for the content of documents you generate, and for checking bulk-generated output before you send it.
11. Privacy and data protection
Our Privacy Policy explains how we collect and use personal data, and forms part of these Terms.
For business customers: for the documents and other content you upload, and for the personal data of people you share documents with, you are the data controller (the "Data Fiduciary" under Indian law) and we act as your data processor. You are responsible for having a lawful basis for that processing and for giving any notices required.
We do not treat your acceptance of these Terms as consent to data processing. Where we rely on consent, we will ask for it separately.
12. Availability and support
We work to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and will try to schedule planned maintenance at times of low use and give notice where practical.
Support depends on your plan. Service-level commitments, where offered, apply only under a signed Enterprise agreement.
Keep your own copies. DocumintQ stores your documents securely, but you are responsible for keeping copies of anything you cannot afford to lose. Deleting a file in DocumintQ is permanent and cannot be undone.
13. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
- ✓The Service will be uninterrupted, timely or free of errors.
- ✓AI, OCR or extraction outputs will be accurate or complete.
- ✓Any template or generated document is suitable for your purpose.
- ✓A signature captured through the Service will be legally valid in every case.
14. Suspension and termination
By you
You can close your account at any time from your account settings. Closing your account cancels any plan at the end of the period you have paid for. Before you close your account, download everything you want to keep — including signed documents, generated documents and templates. After closure, your files and personal data are deleted within 90 days, except where we must keep them by law.
By us
We may suspend or terminate your account immediately if you seriously or repeatedly breach these Terms, act fraudulently, or put the Service or other users at risk; if you do not pay fees when due after notice; or if the law requires it. If we decide to discontinue the Service, we will give at least 30 days' notice and refund prepaid fees for the remaining period.
What survives
Sections that by their nature should continue after termination — including Your Content, intellectual property, disclaimers, limitation of liability, and governing law — survive.
15. Governing law and disputes
These Terms are governed by the laws of India.
If a dispute arises, please contact us first at legal@documintq.com. We will try to resolve it informally within 30 days.
If it is not resolved, it will be referred to final and binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement of the parties. The seat and venue of arbitration will be Bengaluru, India, and the proceedings will be conducted in English.
Subject to the arbitration clause, the courts at Bengaluru have exclusive jurisdiction. Either party may seek urgent injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information.
Nothing in this section prevents a consumer from bringing a complaint under the Consumer Protection Act, 2019.
16. Changes to these Terms
We may update these Terms from time to time. For material changes, we will notify you by email or in the app at least 14 days before they take effect, and we will update the "Last updated" date above.
If you do not agree to the changes, you may close your account before they take effect. If you continue to use the Service after that date, the updated Terms will apply to you.
17. General
- ✓Entire agreement: These Terms, the Privacy Policy, and any separate written agreement you sign with us make up the entire agreement between you and Acumen Technologies about the Service.
- ✓Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
- ✓No waiver: If we do not enforce a right, we have not given it up.
- ✓Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, acquisition or sale of assets, and will tell you if we do.
- ✓Force majeure: We are not responsible for failures caused by events beyond our reasonable control.
- ✓Notices: We will send notices to the email address on your account. You can send notices to support@documintq.com.
- ✓No third-party rights: These Terms do not give rights to anyone other than you and us.
18. Contact us
For questions about these Terms:
Legal & Disputes
legal@documintq.comGrievance Officer
See Privacy Policy Section 16
Company
Acumen Technologies (Bengaluru)
Have questions about these terms? Contact our support team